Home >> Business & Money >> Business Etiquette >> How to work a switchboard
 
How to work a switchboard

By: Lucia Flores


  Ever wondered what it would be like to manage and operate a switchboard? By following these steps, you'll be directing phone calls from office to office in no time.


Instructions



 
Things you will need:
  • Switchboard network phone
  • Friendly attitude
  • Patience
Step
1

imgIt's the beginning of your shift and all is quiet in the office. Suddenly, the phone rings and you see a flashing red light. What do you do?

 

Step
2

imgPick up the phone receiver and locate the button where the red light is flashing. This is Line One. Press the Line One button to answer the call.

 

Step
3

imgHave basic information readily available so you can answer any questions the caller might have. Proceed to give the caller any information they need.

 

Step
4

imgIf you need to transfer the call to another line, office, or department, press transfer and dial the extension. If the caller asks for an outside line (which is usually a personal or business number) dial 9, then the area code and the rest of the number. Wait for a ring and then hang up the receiver.

 

Step
5

imgIf a second call is coming in while you're still on the line with the first caller, politely ask the first caller to hold. Press the Hold button.

 

Step
6

imgLocate the Line Two button. You should see another red flashing light. Press the Line Two button to answer the second call. Politely ask this second caller to hold and press the Hold button.

 

Step
7

imgNow go back to the first caller by pressing the Line One Button. Finish up the call and press cancel to hang up.

 

Step
8

imgGo back to the second caller by pressing the Line Two button. Finish up the call and hang up the receiver. Now you're done (unless more calls come in, but now that you know how to use the switchboard, you shouldn't have any problems).

 

 

Tips & Warnings


  • Remember to maintain good phone etiquette when answering phone calls (no cussing or rudeness)
  • Have a list of extensions readily available so you can easily transfer calls
  • Answer the calls in the order that they came through. In other words, don't try to finish up with the second or third caller if you haven't finished with the first.
  • Beware of rude callers

 

See More About:
Work It How to Wear a Tutu Skirt to the Office
Work It: How to Wear Sailor Pants to the Office
Work It: How to Transform a Jumpsuit for the Office
Work It: Modern Boho at Work
How to Get All Day Eye Makeup
louis vuitton replica
How To Get Ideas For A Song
How to Pretend You're Sick
How to Get Out of Mowing the Lawn
How to Pack for a Weekend Getaway
How to Eat Pho
How To Cure Hiccups
How to Decide if you’re an “ee” or an “er”
How to Lull a Newborn to Sleep
How to Freshen Your Dresser Draws (5 options)

 

Related Articles

How to work a switchboard
Pursue Your Passion Through Job Writer Types Like You Are Successful In
Holiday Make Up: From Day to Evening
Beauty Basics: Desk to Dinner in Under 15 Minutes
Work It: Transform a White T-Shirt for the Office


 

Related Videos


Keywords


Explore Business & Money

            

       
By Category  
Business Etiquette Business Plan
Entrepreneur Finance & Money
Marketing Money Management
Real Estate Resume
SEO Lessons
Must Read:
How to Speak Properly on the Phone

 

Featured Articles :
How to Take Care of Your Tattoo
How to Impress your Girlfriend's Parents

TVLesson.com Special Features:

How to Determine the Gender of Your Date
F7D1.avi
yaem2010_06_30_3_Egitim_Oturumu_Saglik.flv
How To Tape an Ankle Sprain
How to Prepare And Enjoy Hookah
How to Enjoy Your Spring Break


Lucia Flores

Business & Money

About Me | My Blog

 

 

 
 
Home >> Business & Money >> Business Etiquette >> How to work a switchboard



 

Home

Network

Today

 
Top in 24 Hr
Most Recent
Most Popular

My Videos
My Articles
My Profile
My Playlists

About Us
About Content
About Channels

About Network

 

Media Solution
Partners
Publishers

Advertisers

Privacy Policy
Terms of Use
Contact Us
Use of this Web site constitutes acceptance of the TVLESSON Terms of Use and Privacy Policy.                                                            Copyright  2010 TVLESSON LLC. All rights reserved.
 
Quantcast